Frequently Asked Questions
Do you hire a sub-contracting company to do your installations?
Absolutely not, our certified, trained technicians and installation crews are employees of our company and are completely certified to work on your equipment. All our technicians have Police Clearance and Vulnerable Sector Screening.
Are you insured?
We are WSIB and are commercial insured.
How long have you been in business?
We have been in business since 1994, and conveniently located in Hamilton at Gage & Main Street.
What brands do you carry and service?
We can provide Service/Maintenance to any/all of the HVAC Manufacturers as our Technicians are Certified/Trained accordingly. We can provide and sell most leading HVAC Brands but lean most of our support to ClimateCare/York, Goodman/Amana, Carrier/Keeprite.
24 Hour Service?
We offer 24 hour service 7 days a week for all you heating, cooling, plumbing and electrical needs. Here is our 24 priority emergency number (905) 312-9644.
When or how often should equipment be serviced and maintained?
No less than before each heating and cooling seasons and sometimes more frequently based on certain conditions ie. unusual dust, allergy, seasonal conditions .
Do you warrantee equipment installed by someone no longer in business or those that won’t return my calls?-
Absolutely, but some conditions do apply. You should contact our Office for details as conditions may vary depending on the certain manufacturers etc.
How old, when to replace?
The age of equipment should always be considered. Its most likely the older the existing equipment the less efficient it would be. The older the existing equipment increases the chance of failure and generally untimely and costly failure. It is safe to claim that a customer’s BEST time to replace equipment is by being proactive and strategic as opposed to being reactive and put in a position of ‘panic buying’.
How much is central air for my home?
This cannot be quoted properly without our ‘FREE In-Home Consultation’ visit as all homes are unique in size, style, functionality, occupancy, home upgrades and/or additions etc. We do however have central air units starting at $1899.
How much for new Furnace?
This cannot be quoted properly without our ‘FREE In-Home Consultation’ visit as all homes are unique in size, style, functionality, occupancy, home upgrades and/or additions etc. We do however have furnaces starting at $1899.
What Does the ENERGY STAR® Logo Mean?
The ENERGY STAR® logo, found on packaging, literature, product advertising and in some cases, products themselves, means that the products are significantly more energy efficient than required under current federal standards.
Can Homeowners Repair their Own Air Conditioners?
In most cases, definitely not. Cooling systems today are more complicated to service and usually require expert attention in order to comply with federal regulations, such as the Clean Air Act which prohibits releasing refrigerants into the atmosphere. An EPA-certified air conditioning contractor or service technician should be called at the first sign of trouble.
What is Zone Heating?
Zone Heating involves multiple thermostats that are wired to a control panel which operates dampers by opening or closing them for that specific zone. Zoning can save the consumer 30-40% on their Heating & Cooling costs.
What should I bring when buying a Fireplace?
- If you have an existing wood fireplace you may be looking for a gas insert. Bring all dimensions of the fireplace cavity (width x height x depth) along with the depth of the lintel (the thickness of the material that crosses above the fireplace opening). Also bring photos of the fireplace inside and outside of the building.
- If you do not have an existing fireplace then you may be looking for a free standing stove.
- If you are looking for a freestanding gas stove, bring a picture of the preferred location along with one of that location from the outside of the house.
- If you are interested in a gas burning fireplace to be built into a wall or enclosed in a cabinet bring a photo of the wall where you intend to have the fireplace installed along with a photo of the outside where the venting will be located.
- Do you want this fireplace for heat for its aesthetic value or both.
- If you want it to heat, how large is the room (width, length and height) it is to be installed into. Is the room well insulated. How many outside doors or windows are in the room?
- Will the fireplace be installed in the basement, main or second floor.
- Do you want a traditional or a modern contemporary look for your new fireplace?
- If it is to be installed on the floor then what material is covering the floor?
- Is the fireplace to be located flat on the wall or in a corner and will it sit at floor level or do you want a raised hearth.
- What type of finishing do you want around the fireplace? Wood mantel, stone or tile.
- For gas fireplaces stoves or inserts determine the nearest location of the gas supply in your home and the distance to the new fireplace.
- Is there an electrical source close to the new fireplace location.
- Determine distances from windows, doors and gas supply close to where the terminal vent will be located on the outside of the home.
- Type of wall construction in your home where vent will penetrate.
- If venting through the roof you should know the type. Pictures of the general area where the vent will penetrate can also be helpful.
- Single or two storey chimney and is it inside or outside your home.
- Have as many photos of your home available to convey your ideas along with pictures from magazines of fireplaces you like.
What are BTU’s?
BTU’s (British Thermal Units) are a standard of measurement which represent the heat value of any type of energy used to create heat. The amount of fuel that a fireplace will consume per hour is calculated with the BTU value of the fuel it uses to determine the input of that fireplace. BTU values of any type of energy are determined by the actual amount of heat required to increase the temperature of one pound of water, by one degree Fahrenheit.